Feedback from previous guests about their experience.
76%
liked the hotel and would stay again
great location
friendly staff
air conditioning issue
previous guests' residue
7.6/10
Very good
Rooms
7.6
Location
8.6
Service
8.4
Dining
7.2
Guest reviews
7.6/10
based on 5 reviews
8.5
8.5/10 based on 584 reviews
James
United States,
March
2024
7.2/10
The hotel is conveniently located in the heart of everything, very close to the Sanctuary. While the room was small and challenging for wheelchair accessibility, the top floor offered a quiet retreat. The service was a mixed bag with some helpful and pleasant staff members but lacking in friendliness and accommodation for disabled guests. The location, being close to the Sanctuary and nearby restaurants, was a definite highlight. The dining options were standard with a good mix of food, but nothing exceptional stood out. Overall, the hotel offers a comfortable and quiet stay with some room for improvement in service and accessibility.
Rooms
7.0
The room was small and difficult for wheelchair access, but the top floor location provided a quiet ambiance.
Service
6.0
The service had its ups and downs with some helpful staff members, but overall lacking in friendliness and accommodation for disabled guests.
Location
9.0
The location was great, being very close to the Sanctuary and conveniently situated near restaurants.
Dining
7.0
The dining experience was standard with a good mix of food options, but nothing stood out as exceptional.
Facilities
7.0
The hotel provides the necessary facilities for a comfortable stay, with room for improvement in accessibility and service.
Warren
United Kingdom,
August
2023
8.2/10
The hotel offers rooms exactly as you would expect from a 4-star hotel, could have had more tea with milk but is located in the heart of everything, very close to the Sanctuary. The rooms are supposed to be soundproofed.
Rooms
8.0
The rooms were comfortable and met expectations for a 4-star hotel.
Service
9.0
The service was lovely and polite, especially the lady who greeted us at check-in. Despite speaking little English, they were very helpful, even arranging a taxi for us at 04:30 am on the day of our departure.
Location
9.0
The hotel's location contributed to the more pleasant experience we had on this trip, being very near St Joseph's gate that leads directly to the Basilica. It is excellent for visiting the grotto and is right in the center, accessible to restaurants and a mini market.
Dining
8.0
The breakfast offered was abundant and good.
Facilities
7.0
The hotel facilities were satisfactory.
William
United Kingdom,
July
2023
8.0/10
The hotel room was very comfortable, but we faced issues with the air-conditioning that wasn't working properly and the electricity constantly switching off after 2 minutes. The view from our bedroom was lovely, though we found an ashtray left by previous guests, which was a downside.
Rooms
7.0
The room was very comfortable with a lovely view, but we had issues with the air-conditioning and electricity.
Service
9.0
The service was extremely important to us, especially when the staff helped us with our luggage at 4:30 am on the day of our departure. They were quick and attentive throughout our stay.
Location
9.0
The location was just perfect for us, near to everything and clean. It contributed to the more pleasant experience we had on this trip, with cafes and restaurants nearby.
Dining
7.0
The dining experience was typically continental fare, though a little pricey. We enjoyed the evening meals at the hotel.
Facilities
8.0
The hotel had the necessary facilities to make our stay convenient and enjoyable.
great location
air conditioning issue
Michael
United Kingdom,
June
2023
7.6/10
I had a pleasant stay at this hotel, located conveniently near the Sanctuary and surrounded by stores and restaurants. The rooms were spacious, with a bedroom and sitting room, and a little balcony, although an ashtray left by previous guests was a minor inconvenience. The service was excellent, especially the assistance in booking a taxi for our early morning departure. The dining options were satisfactory, and the location served as a perfect base for my pilgrimage. However, being in the midst of noisy coach parties at times was a drawback.
Rooms
8.0
The rooms were spacious, with a bedroom and sitting room, and a little balcony. Although there was an ashtray left by previous guests, they were still pleasant and pwd friendly.
Service
9.0
The service was very helpful, despite language barriers, with staff providing plenty of fresh towels and daily room refresh. Booking a taxi for our early departure was a nice touch.
Location
7.0
The hotel’s location near the Sanctuary and with easy access to stores and restaurants made it ideal for my visit. However, the occasional noise from nearby coach parties was noticeable.
Dining
7.0
The dining offered good choices, especially in the morning, with attentive staff. Although enjoyable, it could have been better without the noisy coach parties nearby.
Facilities
7.0
The facilities were suitable for my needs, although nothing particularly exceptional was noted.
great location
noisy coach parties
Peggy
United States,
May
2023
8.0/10
My stay at this hotel was delightful, with spacious rooms close to the elevators. The service was fantastic and very attentive. The location was superb for visiting all the religious sites in the area. However, the dining experience, though simple, lacked variety. Overall, a great place to stay.
Rooms
8.0
The suite I stayed in was very spacious and conveniently located close to the elevators.
Service
9.0
The staff here were truly fantastic and went out of their way to assist us.
Location
9.0
The hotel's proximity to the Lourdes Sanctuary and other religious sites in the area was a real bonus.
Dining
7.0
The dining options were limited with little variety, but the staff in the dining room were excellent and attentive.
Facilities
7.0
The hotel offers basic facilities that meet the essential needs of guests.